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User Guide International roaming SIM Getting Started Inserting your SIM Making Calls Receiving Calls Voicemail Call Forwarding Online Portal Trouble shooting.

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Παρουσίαση με θέμα: "User Guide International roaming SIM Getting Started Inserting your SIM Making Calls Receiving Calls Voicemail Call Forwarding Online Portal Trouble shooting."— Μεταγράφημα παρουσίασης:

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2 User Guide International roaming SIM Getting Started Inserting your SIM Making Calls Receiving Calls Voic Call Forwarding Online Portal Trouble shooting Quick Reference Contact Network List Your EUROPHONE SIM is a revolutionary, global roaming service which works in over 150 countries. It is designed to dramatically reduce your international mobile roaming call costs. This guide is to help you with some of the most frequently used features of your SIM card. Please ensure that your mobile phone is “unlocked.” If it is locked, the network that supplied the phone can probably help.

3 User Guide International roaming SIM SIM Card PIN is always 0000 Putting your SIM card into your handset Remove SIM. Break out the SIM chip from the plastic holder Insert in your phone. The SIM slot is usually under the battery Turn On. Make sure your phone is charged Enter PIN. Your PIN is printed on the SIM holder. For more information, see below: Step 1 Step 2 Step 3 Step 4 Single IMSI SIM Dual Mode (IMSI) SIM 0000 When prompted, enter 0000 Note: This SIM is a global mode SIM and works everywhere Note: If you incorrectly entered your PIN and you are asked for the PUK, please contact care at Getting Started Inserting your SIM Making Calls Receiving Calls Voic Call Forwarding Online Portal Trouble shooting Quick Reference Contact Network List Global Mode (when prompted, enter 10000) Use this mode everywhere, except the USA. ** US Mode (when prompted, enter 20000) Use the mode ONLY in the USA. It does not work outside the USA. Prefix PIN PIN ** the Global Mode also works in the US, but you will be subject to higher call charges.

4 User Guide International roaming SIM Key in the number you wish to call. In all cases, please use the full international dialing code (see format below). Use this format every time, even if you are dialing local numbers dialing a UK number example dialing a US number example Country code + area code + number Dial. Use the international format (above) Wait for call-back. You may see a “please wait” or “calls barred” message. This is normal, and means you are being connected. Answer. After dialing, there will be a short pause, and your phone will ring as an incoming call. Answer normally. You are ready to talk HINT: Save your numbers to your phone book BEFORE you make the call which will save you time if you call that number more than once. Required dialing format It is not necessary to dial 001, or 00 in front of numbers; e.g Step 1 Step 2 Step 3 Making Calls Getting Started Inserting your SIM Making Calls Receiving Calls Voic Call Forwarding Online Portal Trouble shooting Quick Reference Contact Network List

5 User Guide International roaming SIM To reach you, callers must always dial your full mobile number xxxxxx. If you have a Dual Mode SIM Callers may call you by dialing either the US or the UK number. You will be able to receive calls and text messages (either number dialed) regardless of the profile you are using. YOUR USA number will be allocated the first time you power-up your phone in the USA. You will be sent a message with the phone number. Receiving Calls Getting Started Inserting your SIM Making Calls Receiving Calls Voic Call Forwarding Online Portal Trouble shooting Quick Reference Contact Network List Important notice about your USA number: Your number will be valid as long as your SIM is in use in the USA. If your number is not used for 60 days – the number will be deactivated. The next time you power-up your SIM in the US, you will be given a new USA number.

6 User Guide International roaming SIM Press Voic Short Codes Voic Access – Access voic – to hear messages Voic On – Turns voic on. Voic Off – Turns voic off (any messages stored will not be deleted) Action Voic is included in your service, however it may not be turned on. Please follow the instructions below to turn-on voic , if desired. Voic Dial 122. You will get a message indicating that voic is now on Step 1 Turn On Voic Dial 123. You will get a message indicating that voic is now turned-off. Step 1 Turn Off Voic Getting Started Inserting your SIM Making Calls Receiving Calls Voic Call Forwarding Online Portal Trouble shooting Quick Reference Contact Network List

7 User Guide International roaming SIM Voic is included in your service, however it may not be turned on. To turn on voic , please enter “122” and press send (or dial). This will instruct the network to enable voic . When voic is on, any calls will be diverted there if you do not answer the call. If you have voic enabled, the network will signal your mobile phone that a voic is waiting. Voic Playback Dial 121. Wait for call back Answer. Your phone will ring back, answer. Voice mail messages will automatically start playing. See codes below to replay, save or delete messages.. Step 1 Step Press Voic Codes while listening to messages Deletes the message played Keeps the message just played Replays the message just played Action Getting Started Inserting your SIM Making Calls Receiving Calls Voic Call Forwarding Online Portal Trouble shooting Quick Reference Contact Network List

8 User Guide International roaming SIM Using a short-code dialed from your handset, you can configure call- forwarding, so any inbound calls are re-directed to another number. Call Forwarding Dial: full number *- you wish to forward (e.g ) You will receive a notification that call-forwarding is enabled * Use the dialing format as described elsewhere in this guide Step 1 Getting Started Inserting your SIM Making Calls Receiving Calls Voic Call Forwarding Online Portal Trouble shooting Quick Reference Contact Network List Turn Call Forwarding ON Dial: 199 You will receive a notification that call-forwarding has been cancelled. Step 1 Cancel Call Forwarding (turn off)

9 User Guide International roaming SIM Your mobile account also has online web-access. This web portal shows your account status, call history, voic messages, and provides ability to top-up your account. To Access: Go to. Enter your username / password. Your username is your full UK phone number (e.g xxxx) Your password is assigned by your service provider. Step 1 Step 2 Online Portal Getting Started Inserting your SIM Making Calls Receiving Calls Voic Call Forwarding Online Portal Trouble shooting Quick Reference Contact Network List

10 User Guide International roaming SIM 2. Good signal. If you inserted the SIM, are able to find a network, however when you dial, and get no call back, please make a test call using the following format: Trouble shooting Guide Step 1 Step 2 Unable to connect the number you are dialing Possible causes: Please make sure you are dialing the full international format (e.g. country code + area code + number) Check to make sure you have credit (dial “187” to check your balance) Dial: *11* full phone number # [dial] (example: *11* #) Answer call-back Example, *11* # [dial] If using this method you are able to get a call-back, then your phone may not be compatible with the special software on the SIM card. You can continue dialing this way, or you can find a phone which is compatible. Please contact your SIM dealer for more information or options Getting Started Inserting your SIM Making Calls Receiving Calls Voic Call Forwarding Online Portal Trouble shooting Quick Reference Contact Network List No Call-back 1. No signal. Your mobile phone will not register, or find a network: Step 1 Step 2 Check to ensure that the country you are located has roaming coverage; if yes go to step 2. Make sure your mobile phone is set to the proper frequency.

11 User Guide International roaming SIM Short Codes 111 – Display all phone numbers (returns any phone number associated with your account) 121 – Voic Access 122 – Voic On 123 – Voic Off 133 – Profile check (returns information about your SIM) 154 – Connect to Customer Support 187 – Balance Request 199 – Call Forwarding (199+full number to set call forwarding, 199 – to cancel call forwarding) PIN Single IMSI 0000 Dual IMSI – Global Profile – USA Profile (US only) Dialing Format Always use this format, including for local calls Country code + Area code + number (example: dial ) It is not necessary to dial 011, 0, 00 in front of the number Getting Started Inserting your SIM Making Calls Receiving Calls Voic Call Forwarding Online Portal Trouble shooting Quick Reference Contact Network List Quick Reference

12 User Guide International roaming SIM Head office Europhone of Europe Suite B R.O. 29 Harley Street London W1G 9QR U.K. Tel United Kingdom Getting Started Inserting your SIM Making Calls Receiving Calls Voic Call Forwarding Online Portal Trouble shooting Quick Reference Contact Network List Contact us Nikolaos Zoumpourlis- President CEO, Tel Mainos Kostas-Evaggelos President of Operations, Tel: MIG: Gasem Mlegta - President Africa & Arabia, Tel: (+30) Mob: (+30) Manolis Tsakalakos – President Europe, Tel: (+30) Mob: (+30)

13 User Guide International roaming SIM Address 1355 Avenue of the Americas New York NY Address Dubai Silicon Oasis Headquarter Building 7th FL P.O. Box Dubai Address Torre de Cristal Paseo de la Castellana, 289-C Planta 28 Madrid Address Astoria A Tower Buyukdere cad.No 552 Esentepe Istanbul TR Address Ground Floor 9 Queens Road Melbourne 3004 AU Address One Raffles Quay One Raffles Quay, 19th Floor Raffles Place Singapore SG Address Chong Hing Financial Centre Opening Soon 8rd Qtr 04 Shanghai CN

14 User Guide International roaming SIM Τα πλεονεκτήματά της EUROPHONE - ONE WORLD ONE SIM 1.Διεθνές Νούμερο USA ή UK, & ταξιδέψτε σε όποια χώρα επιθυμείται. 2.Εύκολο στη χρήση. Απλά εισάγετε την κάρτα στο φορητό σας και αρχίστε να τηλεφωνείτε. 3.Free Roaming όταν κάποιος βρίσκεται στο εξωτερικό σε πάρα πολλές χώρες. 4.Χαμηλό κόστος εξερχόμενης από και προς όλες σχεδόν τις χώρες. Έχετε έως 85% φθηνότερες χρεώσεις από την Ελληνική & Διεθνής καρτοκινητή τηλεφωνία. 5.Όταν προσθέτετε με χρόνο ομιλίας έχετε όλο τον χρόνο στην διάθεσή σας. 6.Γεμίζετε χρόνο ομιλίας & μέσω Διαδικτύου από οπουδήποτε στον κόσμο. 7.Η Ποιότητα φωνής είναι ΑΡΙΣΤΗ. Η χωρητικότητα γραμμών των συστημάτων μας είναι απεριόριστη. 8.Λειτουργεί σε όλα τα φορητά τηλέφωνα της τελευταίας 5ετίας. Μόνο ελέγξτε ότι το φορητό σας τηλέφωνο είναι συμβατό & ξεκλείδωτο. 9.Έχετε την δυνατότητα να έχετε και τοπικό νούμερο για να σας καλούν με τοπική χρέωση, & εσείς μπορείτε να καλείτε απεριόριστα σε συγκεκριμένα νούμερα. 10.Έχετε σήμα με όλες σχεδόν της εταιρείες ανά τον κόσμο. 11.Υπάρχει έλεγχος ανά πάσα στιγμή του υπολοίπου ποσού με ένα δωρεάν SMS. 12.ΔΕΝ υπάρχει τέλος σύνδεσης / αποσύνδεσης / μηνιαία πάγια ή έξτρα χρεώσεις. Πράγμα που σημαίνει ότι εσείς καθορίζετε το ποσό που θα καταναλώσετε έχοντας ακριβώς τον έλεγχο του λογαριασμού στο χέρι σας. 13.‘Όλοι μας ψάχνουμε στο ταξίδι να βρούμε ένα φθηνό εισιτήριο. Κανένας δεν υπολογίζει ότι ο λογαριασμός του φορητού μας όταν επιστρέψουμε μπορεί να ξεπεράσει και το εισιτήριο μας. 14.Νιώθετε πραγματική Σιγουριά. 15.Από europhone σε europhone έχετε φανταστικές προνομιακές χρεώσεις. 16.Ο Στόχος μας είναι οι Ευχαριστημένοι & Ικανοποιημένοι πελάτες. 17.Είναι ένα προϊόν που όλοι οι έξυπνοι ταξιδιώτες που ψάχνουν το περιμένανε. 18.ΔΩΡΕΑΝ Υποστήριξη σε όλο τον κόσμο 24/7.


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