ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Recent Developments in the ICT Sector and the role of the state as a driver by Dr. Paris Kokorotsikos President of EUROCONSULTANTS S.A.

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Contents The International ICT trends as seen by OECD and EU Government and ICT: the role of Infosociety programme in Greece and other National EU initiatives in stimulating private sector initiatives and investments Investments in ICT in the New E.U. States and Associated States driven by E.U. funded programmes

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Examining the downturn - Is the trend reversing? The growth of the commercial Internet brought about important one-off investments which will not be repeated in the next few years. Y2K concerns moved forward hardware and software replacement cycles. Stock market excesses financed the high-tech investment boom, but after that the bubble has burst, investors are more cautious. Unrealistic expectations of future demand compounded by a glut in supply, for example the over-building of installed fiber- optic capacity.

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Factors driving future demand Demand for software is strong, particularly for optimising systems and infrastructure, as well as for integrating different applications (e.g. e-business). Industry projections suggest that outsourcing and IT services will also benefit from this growth trend (UBS, 2002), despite the fact that the IT services market suffered its first year of decline during 2002 (Gartner, 2003). Security concerns are an increasing priority for firms of all sizes. Open source / Linux are becoming viable business alternatives. Demand for storage (hardware and software) is likely to increase. Broadband demand from both households and businesses continues to grow and new application such as WiFi will spur new demand (OECD, 2003b). e-learning and other e- state initiatives (e-health, e-procurement etc) are driving new businesses

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Revising estimates of IT regional market growth Annual growth rates in % Source: OECD WP on Information Economy

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Quarterly US shipments of ICT goods by segment, Q1 99 – Q1 03 Year-to-year change in %

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Quarterly investment in information processing equipment and software in the US, Q1 92 – Q1 03 As a percentage of total private fixed investment Source: OECD WP on Information Economy

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Quarterly venture capital investment in the ICT sector in the US, Q1 95 – Q1 03 As a share of total venture capital investment, and in value (in USD billions) Note: The ICT sector includes the following industries: software, telecommunications, networking and equipment, semiconductors, IT services, computers and peripherals, and electronics/instrumentation. Source: PricewaterhouseCoopers et al. MoneyTree Survey, Q Report, May

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ R&D expenditure by top 300 international business R&D spenders in selected sectors - average annual growth rate, and absolute level (€ million), 2002 (1) Source: DG Research

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ R&D expenditure by top EU-15 and top US business R&D spenders in selected sectors, 2002

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ e - activities in Greece Use of Internet by Population Source: Managing Authority Infosociety

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Budget Total Budget private No. of Projects % budget contacted % expenditure OPInfosociety A.1Education and culture M1.3 Documentation-utilization and promotion of Greek culture A.2Serving the citizen M 2.1 e- government M 2.4 Regional GIS snd innovative actions M 2.6 ICT in health M 2.8 Intelligent Transport Operational Programme Infosociety (Date: 6/2004)

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Budget Total Budget private No. of Projects % budget contacted % expenditure A.3Development and employment M 3.1 Development of a favorable e- environment for economic activities M 3.2 Support to SMEs for entering in infosociety M 3.3 Support of R&D in ICT M. 3.4 Improvement of e-skills M 3.5 Promotion of employment in infosociety Operational Programme Infosociety (Date: 6/2004)

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Budget Total Budget private No. of Projects % budget contacted % expenditure A4Communication M 4.1 Development of Structures for improvement of competition M 4.2 Development of broadband applications at local level M 4.3 Improved telecommunication services for the citizen Operational Programme Infosociety (Date: 6/2004)

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Examples of ICT/e-commerce awareness raising programmes for SMEs

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ Examples of ICT/e-commerce training programmes for SMEs

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ EU funded national programmes in new EU and preaccession states On an average 10-20% (depending on country) of these figures go to ICT investments

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ BULGARIA Development and Implementation of VIES requirements and EU interoperability standards in the field of VAT within the Integrated Information System of the Bulgarian Tax Administration to achieve interoperability with Member States and DG TAXUD Compo ESTONIA Information System Development for the Estonian Tax Board Location Estonia LATVIA Baltic Cyber City in Valmiera ROMANIA Support for the Ministry of Public Finance in the implementation of the IT strategy Romania ICT projects in New EU states / preaccession states and states with EU association agreement

ΠΙΣΤΟΠΟΙΗΣΗ ΠΟΙΟΤΗΤΑΣ ISO 9001 ΣΥΜΒΟΥΛΕΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ SLOVAK REPUBLIC Increase the security of information and data processing among Law Enforcement Agencies Specific Software Applications Development and Training of the National Public Health Institute Staff TURKEY Upgrading the Statistical System of Turkey (USST). Technical Assistance to improve the ICT System RUSSIAN FEDERATION Development of Internet Based Interactive Government to Business Services in Northwest Russia EGYPT Development of Software Sector ICT projects in New EU states / preaccession states and states with EU association agreement